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FAQ

Which line of tips is right for my device (100, 200, 400 or 500)?

The numbers refer to which headphones the tip fits. To find which model is compatible with your specific earphone, use our Fit Finder. Just tell us your earphone model, and voilà, there’s your match. Alternatively, you can view our Full Compatibility Listing.

 

What if I don't see my brand and/or model of earphones listed?

Check our Full Compatibility Listing. Still don’t see your earphone? Then our engineers haven’t tested your earphone for compatibility yet. Email us your model, and we’ll help you out, or you may want to try our SmartCore range.

 

What are the features of the different Series?

Sport (S/Sx Series): Increased in-ear retention
Isolation (T/Tx-Series): Maximum noise isolation
Comfort (Ts/Tsx-Series): All-day comfort

 

What are the PLUS options (Sx/Tx/Tsx series) with built-in Wax-Guard™/SweatGuard™?

Recommended for higher end earphones. The built-in WaxGuard prevents earwax and debris from entering the sound port, which can change the sound or damage the earphone. SweatGuard prevent moisture from entering the sound port, which can cause damage to the earphone.

 

Small, Medium or Large?

We recommend to opt for the same size as your current silicone tips. If you're not sure, our Medium size fits most people.

 

How do I use Comply™ Premium Earphone Tips?

Installing tips onto your earphones and inserting tips in your ear canals is easy. Check out this short video.

If you notice the high frequencies "rolling off", please follow the steps in this video from InnerFidelity:

 

Why don’t the 500 tips seem to fit my Jaybird BlueBuds X?

If you do opt for the 500 tips, it’s a snug fit. To get them on, hold the tip between your thumb and forefinger. Place bottom of the sound port into tip core at a slight angle. As it makes contact, straighten out tip. From front of tip, push it straight on, as far back as it will go. Refer to the video above on how to use Comply™ Premium Earphone Tips.

 

How do I clean my tips?

Using only water, gently wipe with a clean, damp cloth. Let the tips dry completely before next use. We recommend replacing Comply™ Foam Tips every three months or when they become soiled.

 

What is your return policy?

Please visit our Return Policy page for information on how to request a refund.

 

Will I receive a tracking number with my order?

Yes! All orders are shipped with a tracking number - usually Australia Post. You will receive an order update e-mail once your tips are on their way. For additional info, please visit our Shipping Information page.

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